Ms L. Watts wrote:
May I take this opportunity of thanking you for "repairing" my eyelid. I have no need to tell you how scared I was that day when I first met with you and the words "operation, stitches and local anaesthetic" were put to me - I'm sure you could see fear written all over my face, but the care and attention which you and your staff gave me throughout my operation put me totally at ease. The wonderful kindness shown you you assistants and, most importantly, your operating skills were second to none. I felt no pain during the whole procedure. I imagined that I would suffer once the anaesthetic wore off but, again, there was none, and the big scar I envisaged is inconspicous by its absence - you can't tell I've had anything done, which is absolutely incredible (if I may quote Eric Morecambe: "you can't see the join".
I am sure such praise will be commonplace for your, but I just wanted to send you my heartfelt thanks for everything you did for me that day and for which I shall be eternally grateful.
